Have a question about your subscription, a technical issue with the extension, or a billing request? Our team is available around the clock to help you sort it out.
Send us a message any time and our team will get back to you promptly, usually within a few hours.
Chat with a real support agent directly from your account dashboard for the fastest response.
Browse step-by-step setup guides, troubleshooting articles and billing FAQs for every supported browser and app.
Running a team? Reach out about multi-seat plans and network setup guidance for larger deployments.
Most email inquiries get a first reply within a few hours, even outside regular business hours, since our support team works in shifts across multiple time zones.
For technical issues, it helps to have your browser or app version ready — the faster we understand your setup, the faster we can point you to a fix instead of a generic checklist.
Visit your browser's extension store, search for Troywell VPN, and click install. Sign in with your existing account and your settings sync automatically.
Open your account dashboard, select your desired plan, and confirm payment — the upgrade applies immediately with no interruption to your connection.
Open your account dashboard, select your subscription, and turn off automatic renewal. You'll keep full access until your current billing period ends.
Yes, our support team can help with multi-seat business subscriptions, including onboarding and network configuration guidance for larger teams.
Let us know your browser or device, the extension or app version you're running, and a short description of the issue so we can solve it on the first reply.